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Do you enjoy a flexible work schedule and having a voice in the direction and growth of the company? Do you have experience excelling in sales and customer service? Do you possess strong verbal and written communication skills? If so, Rio Grande wants to hear from you!
We are looking for Customer Service Representatives who have a passion for what they do. As a Customer Service Representative, you will be on the front lines, responsible for managing our customer relationships.
A Rio Grande Customer Service Representative is able to successfully deliver the highest level of customer service to meet our client’s expectations through phone, online chat and e-mail. Rio Grande Customer Service Representatives take personal responsibility for every interaction with a customer; providing World-Class service, building customer loyalty, improving customer retention and exceeding expectations. This position requires a person who is driven by customer interaction and has a passion for service! As a Rio Grande associate, you will:
- Receive three weeks of paid training, including system, product and cultural knowledge so you’ll feel confident and comfortable supporting our customers
- Answer calls in a friendly, professional manner to ensure an excellent customer service experience
- Provide accurate information, including pricing, availability and product information
- Efficiently process customer orders, special orders and catalog requests
- Use product knowledge to help our customers grow their profitability
- Resolve customer service issues to ensure win/win outcomes
- Participate in calling campaigns to grow our business (no cold calling; calling campaigns are to existing customers)
- Identify and leverage opportunities to up-sell and cross-sell products
- Interact with teammates to recommend process improvements that will benefit our customers and our business
Qualifications
The successful candidate will have experience in sales and customer service, as well as a passion for going above and beyond to help customers grow their businesses. The candidate will be professional and mature, yet fun-loving and warm, while enjoying an environment that is collaborative and encourages associates to think outside the box. In order to be successful you’ll need:
- Demonstrated competency in a Windows/Microsoft Office based environment, with keyboard proficiency of at least 45 WPM, a good understanding of the Internet and 10-key proficiency
- Experience with Customer Relationship Management (CRM) software is a plus; fluency in English is a must; Spanish is a plus
- Ability to thrive in a lively working environment
- Ability to multi-task
- Excellent verbal and written communication
- Good math, grammar and spelling skills are required
- Active listening skills
- Ability to coordinate and collaborate with functional and cross-functional teammates
- A commitment to Rio Grande’s core values and principles; consistently exceeding customers’ expectations
Rio Grande, one of New Mexico's largest private companies, is a growing, 65-year-old manufacturer/distributor with thousands of valued customers worldwide. We're a principle-based company with a highly evolved team-based environment where the corporate hierarchy has been all but eliminated. In addition to a unique work environment, we offer flexible hours and excellent benefits.
Rio Grande’s benefits package includes:
- Medical, Dental and Vision coverage
- Company-paid Life Insurance
- Short and Long Term Disability
- 401(k) Savings Plan with company match
- Flexible Spending Accounts
- Tuition Reimbursement
- Paid Time-Off Program
- Wellness Program
- Discounts on Gym Membership
- Ongoing training in jewelry-making techniques to ensure continued support to our customers
Customer Service Representatives work an 8-hour shift during our normal hours of operation: Monday-Friday from 7am-6pm. No nights or weekends!
Sound Exciting?
We hope so! We know you have a story, and we want to hear it!
If you’d like to learn more, turn your curiosity into action by visiting www.RioGrandeCareers.com NOW! |
